Shipping Policy

🚚 SHIPPING POLICY

Fast, Reliable & Transparent Shipping

At Collectihub, we are committed to providing a smooth, reliable, and transparent shipping experience for every customer.

This Shipping Policy explains how orders are processed, shipped, and delivered so you know exactly what to expect after placing an order.

Because we specialize in Labubu collectibles, plush dolls, and designer toys, we take extra care to ensure all items are packaged securely and delivered in excellent condition.

📦 Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Processing includes:

  • Order verification

  • Product inspection

  • Careful packaging

  • Shipment preparation

Orders placed on weekends or public holidays will be processed on the next business day.

During peak shopping periods, promotions, or high order volumes, processing times may be slightly extended. We always strive to minimize delays whenever possible.

🚚 Shipping Methods & Delivery Times

We partner with trusted shipping carriers to provide dependable delivery services.

Standard Shipping

Estimated delivery: 3–7 business days after shipment.

Expedited Shipping

Estimated delivery: 1–3 business days after shipment (if available at checkout).

Delivery times may vary depending on:

  • Customer location

  • Carrier service availability

  • Weather conditions

  • Operational delays beyond our control

📌 Please Note: Delivery estimates do not include order processing time.

📍 Shipping Coverage

We currently ship throughout the United States.

At this time, international shipping may not be available.

Customers are encouraged to provide a complete and accurate shipping address to avoid delays or delivery issues.

Some shipments may not be eligible for delivery to P.O. Boxes depending on carrier restrictions.

💲 Shipping Costs

Shipping costs are calculated automatically during checkout based on:

  • Delivery location

  • Shipping method selected

  • Order size and weight

All applicable shipping charges will be displayed before your order is completed.

From time to time, we may offer promotional free shipping offers, which will be clearly communicated on our website along with any applicable terms.

📦 Order Tracking

Once your order has shipped, you will receive tracking information (when available) so you can monitor the status of your shipment.

Please allow up to 24–48 hours for tracking updates to appear in the carrier's system.

❌ Delayed or Lost Packages

If your package is delayed, we recommend:

  • Checking your tracking information

  • Contacting the shipping carrier directly for updates

If additional assistance is needed, our support team will be happy to help.

Important Notice

Collectihub is not responsible for delays caused by:

  • Shipping carriers

  • Weather conditions

  • Natural disasters

  • Customs procedures

  • Incorrect or incomplete shipping information provided by the customer

📭 Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout.

If an incorrect address is provided and an order is returned to us, additional shipping fees may apply for reshipment.

📦 Damaged Packages

If your collectible arrives damaged during shipping, please contact Collectihub within 48 hours of delivery and provide photos of the packaging and product so we can review the issue and assist you.

📬 Contact Us

If you have any questions regarding shipping or your order, please contact us:

📧 Email: help.collectihub@outlook.com

📍 Address: 7214 Whispering Oaks Drive, Austin, TX 78745

Thank you for choosing Collectihub.