FAQs

❓ FREQUENTLY ASKED QUESTIONS (FAQs)

We've compiled answers to some of the most frequently asked questions about Collectihub, our Labubu collectibles, orders, shipping, and returns.

If you need additional assistance, the Collectihub Customer Support Team is always happy to help.

1. What products do you sell?

Collectihub specializes in Labubu collectibles and designer toys.

Our collection may include:

  • Labubu Plush Dolls

  • Labubu Vinyl Figures

  • Blind Box Collectibles

  • Limited Edition Collectibles

  • Designer Toys

  • Display Pieces for Collectors

2. Are your products authentic?

We strive to provide high-quality collectible products and accurate product descriptions. Please review individual product listings for specific details regarding each item.

3. How do I place an order?

Simply browse the Collectihub website, select your desired items, add them to your cart, and proceed through our secure checkout process.

Once your order is successfully placed, you will receive an order confirmation email.

4. How long does order processing take?

Most orders are processed within 1–3 business days after payment confirmation.

Orders placed on weekends or holidays will be processed on the next business day.

5. How long does shipping take?

After your order has been processed and shipped, delivery typically takes 3–7 business days depending on your location and selected shipping method.

6. Do you provide tracking information?

Yes.

Once your order has been shipped, a tracking number will be sent to your email so you can monitor your shipment's progress.

Please allow up to 24–48 hours for tracking updates to become available.

7. Do you ship internationally?

Currently, we primarily ship within the United States.

International shipping availability may vary and will be indicated during checkout when applicable.

8. What is your return policy?

Collectihub accepts eligible returns within 30 days of delivery.

Returned items must be:

  • Unused

  • Undamaged

  • In original packaging

  • Accompanied by proof of purchase

For complete details, please review our Return & Refund Policy.

9. Can I return an opened blind box collectible?

Generally, opened blind box collectibles cannot be returned unless the item arrives damaged, defective, or incorrect.

Due to the collectible nature of blind box products, opened items may not qualify for return.

10. Can I choose a specific Labubu character in a blind box?

Unless specifically stated in the product description, blind box collectibles are randomly packed by the manufacturer, and specific characters cannot be guaranteed.

11. Can I cancel my order?

Orders may be canceled before shipment.

Once an order has been shipped, cancellations are no longer possible. Eligible returns may still be requested according to our Return & Refund Policy.

12. What should I do if I receive a damaged or incorrect item?

Please contact the Collectihub Customer Support Team as soon as possible and provide:

  • Your order number

  • Photos of the product

  • Photos of the packaging

Our team will review the issue and work to provide an appropriate resolution.

13. Is my payment information secure?

Yes.

We use secure payment processing systems and industry-standard security measures to help protect your personal and payment information.

14. How can I contact customer support?

If you have any questions regarding products, orders, shipping, or returns, please contact us:

📧 Email: help.collectihub@outlook.com

📍 Address: 7214 Whispering Oaks Drive, Austin, TX 78745

We look forward to assisting you.

Thank you for choosing Collectihub and being part of our collector community!