Return & Refund Policy

🔄 RETURN & REFUND POLICY

Customer Satisfaction Matters

At Collectihub, customer satisfaction is important to us. We understand that sometimes an issue may arise with an order, and when that happens, our goal is to provide a fair, transparent, and hassle-free resolution.

This Return & Refund Policy explains how returns, refunds, cancellations, and order-related concerns are handled for purchases made through our website.

Because we offer collectible toys, Labubu figures, plush dolls, and blind box collectibles, certain product condition requirements apply. We encourage customers to review this policy carefully before making a purchase.

✅ Return Eligibility

We accept returns within 30 days of delivery, provided all of the following conditions are met:

  • The item is unused and undamaged

  • The item is returned in its original packaging

  • All tags, accessories, and inserts are included

  • The collectible remains in resalable condition

  • Proof of purchase is provided (order number or receipt)

📌 Important Notice

The following items are generally not eligible for return:

  • Opened blind box collectibles

  • Items with damaged packaging caused after delivery

  • Used or displayed collectibles

  • Items missing original packaging

  • Limited edition or final sale items (if applicable)

Returns may be accepted if the item arrived:

  • Damaged

  • Defective

  • Incorrect (wrong item received)

📦 How to Start a Return

Step 1: Contact Us

Contact our support team and provide:

  • Your order number

  • The reason for the return request

  • Photos of the item (if applicable)

Step 2: Return Approval

Our team will review your request and provide return instructions if the return qualifies.

Step 3: Ship the Product

Carefully package the item and return it according to the instructions provided.

Please note that unauthorized returns may not be accepted.

🚚 Return Shipping Costs

Return shipping costs will be covered by Collectihub when the return is due to:

  • A damaged product

  • A defective item

  • An incorrect item shipped by us

For all other eligible returns, return shipping costs may be the responsibility of the customer.

💰 Refunds

Once your returned item is received and inspected, approved refunds will be processed within 5–7 business days to the original payment method.

You will receive confirmation once your refund has been successfully processed.

Please Note:

  • Original shipping charges are non-refundable unless the return resulted from our error.

  • Refund processing times may vary depending on your payment provider.

🔁 Exchanges

We currently do not offer direct product exchanges.

If you would like a different item, we recommend:

  • Completing the return process (if eligible)

  • Placing a new order for the desired item

🚫 Order Cancellations

Before Shipment

Orders may be canceled if the cancellation request is received before the order has been shipped.

After Shipment

Once an order has been shipped, cancellations are no longer possible. Eligible returns may still be requested according to this policy.

💥 Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

To help us process your request quickly, please provide:

  • Your order number

  • Clear photos of the product

  • Photos of the packaging

  • A description of the issue

After review, Collectihub may offer:

  • A replacement item

  • A full refund

  • Store credit

  • Another appropriate resolution

📅 Policy Updates

Collectihub reserves the right to update or modify this Return & Refund Policy at any time.

Any changes will be posted on this page and become effective immediately upon publication.

📬 Contact Us

If you have any questions regarding returns, refunds, or order issues, please contact us:

📧 Email: help.collectihub@outlook.com

📍 Address: 7214 Whispering Oaks Drive, Austin, TX 78745

Thank you for shopping with Collectihub.